Our responsibility for freight, damage or loss ceases once goods leave our premises. In other words our terms of trading in respect of goods are ex-store, with property & risk passing to the customer at our premises.
All goods are carefully inspected before being packed and are in good condition when shipped. Damage claims must be made with the carrier, not with Boss Collective Australia. If the delivery looks damaged, sign & mark the consignment note “damaged”.
Boss Collective Australia guarantees the goods and services we sell are of acceptable quality, match the description or part number requested, are fit for their intended purpose & will have any manufacturer warranties honoured. If a good or service we sell fails to meet a guarantee, we will provide a ‘remedy’ – and attempt to put right the fault, deficiency or failure.
As per Australian Competition & Consumer Commission
We are NOT required to give refunds, credits or exchanges under the following conditions:
- When no proof of purchase is provided (original Invoice)
- When the fault or damage to the goods was caused by the customer
- When the customer knew about the defect before purchase
- When the customer has simply changed their mind or made an incorrect selection
- In some instances, as an act of goodwill we may accept the item back for credit. A 20% restocking fee will apply
Advice offered by Boss Collective Australia staff should be considered as just that – advice; we cannot be held responsible for misuse of our products or misunderstanding of the advice offered.
Website Credits & Disclaimer:
The images and trademarks used in this website are the copyright of the individual manufacturers’ and Boss Collective Australia and may not be reproduced without expressed permission.
The information compiled by Boss Collective Australia is of general nature and should be used for reference only. Although attempts were made to provide you with accurate information at the time the information was included on the site, you should not, under any circumstances, rely upon the information as comprehensive and/or accurate research or advice in a particular field. Boss Collective Australia reserves the right to change the information contained here and makes no guarantee as to the accuracy of the contained information or the suitability of the product for specific purposes.
Boss Collective Australia accepts no responsibility for any loss, damage, claim or expense suffered by you as a consequence of your reliance on the information provided in this site. This site may contain information of, or links to, other third parties and their opinions are not necessarily those of Boss Collective Australia.
The presence of any link or information of other parties should not be construed as an endorsement of those parties or the accuracy of their information.
This is an Australian website and is subject to Australian law.